At Lynnz Sweet Treats LLC, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we are here to assist you with returns and refunds.
1. Eligibility for Refunds
- Time Frame: You may request a refund within 30 days of receiving your order.
- Condition: Items must be unused, undamaged, and in their original packaging.
- Proof of Purchase: A valid receipt or order number is required.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Custom or personalized items.
- Perishable goods.
- Digital products that have been downloaded.
3. Return Process
- Contact Us: To initiate a return, please email support@lynnzsweettreats.com with your order details and reason for the return.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.
- Processing Time: Refunds will be processed within 5-7 business days of receiving the returned item.
4. Refund Method
Refunds will be issued to the original payment method used during the purchase. Please allow 3-5 business days for the refund to appear on your statement.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and specify your desired exchange.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@lynnzsweettreats.com. We will arrange for a replacement or refund based on your preference.
7. Policy Updates
We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated effective date.